Privacy Policy

Welcome to 3dmotion.art (next - "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website and services. We are committed to maintaining transparency and upholding the highest standards in data protection.

1. Information We Collect

We may collect the following types of data:

a. Information You Provide

When you submit information through our contact form or other user-input forms on the website, we may collect:

• Your name, email address, and the content of your messages
• Texts, images and other template-specific data
• A securely hashed version of your password if account registration is involved

Additionally, when you customize and save a project to your account any data you provide - including text, images, and project-specific settings - is securely stored in our database. We also retain information related to your order history and payment activity, strictly for service fulfillment and legal compliance. This data helps us improve performance and detect misuse.

b. Automatically Collected Information

When you use our website, we may automatically collect technical data such as: IP address, Browser information, Device details, Operating system, User Agent string, Date/time of visit, Visited links, Other analytical insights.

These data points are essential for the performance, security, and proper functioning of our services.

2. How We Use Your Information

We use the data we collect to:

• Respond to user inquiries and support requests
• Deliver, maintain, and improve our services
• Manage user accounts
• Facilitate payments through third-party service (PayPal)
• Send transactional and service-related communications
• Detect and prevent security threats, fraud, and technical issues
• Analyze traffic patterns and website usage trends

We do not use your personal information for targeted advertising, nor do we sell or share it with third parties for marketing purposes.

3. Cookies and Tracking Technologies

We use cookies and similar tools for:

• Maintaining your login session
• Customizing content and experience
• Analyzing performance and usage

You can disable cookies in your browser settings, but some features may not function properly.

4. Payment Processing

We use PayPal as our secure third-party payment processor to handle all transactions made through our website. When you place an order, you are redirected to PayPal’s platform to complete the payment. This ensures that your financial information — such as credit card or bank account details — is handled exclusively by PayPal and never stored on our servers.

PayPal may collect and store personal and financial data in accordance with their own Privacy Policy, including billing information, transaction history, and other data. By using our services, you agree to PayPal’s terms and acknowledge that your payment information is processed securely through their infrastructure.

We only retain limited transaction metadata (e.g., transaction ID, payment status, and amount) to confirm your purchase and manage order fulfillment.

5. Third-Party Services

We work with the following trusted third-party providers to deliver essential functionality:

• SendGrid – Used for email delivery, including contact form submissions and transactional messages. SendGrid may collect metadata such as email addresses, IP addresses, and engagement metrics in accordance with their Privacy Policy.
• PayPal – Handles secure payment processing for Pay-As-You-Go transactions. Financial data is processed directly by PayPal and governed by their Privacy Statement.
• Analytics Tools – We use privacy-conscious analytics platforms to monitor website performance and user behavior. These tools may collect anonymized data such as page views, device type, and referral sources. Where applicable, data is collected with user consent and in compliance with GDPR and other privacy regulations.

Each provider processes data under their own terms. We encourage users to review their respective privacy policies to understand how personal information is handled.

6. Data Storage and Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, in accordance with applicable data protection laws such as the GDPR and the CCPA. These measures are designed to safeguard personal data against unauthorized access, disclosure, alteration, and destruction.

Our security practices include, but are not limited to:

• Use of encrypted connections (HTTPS) for data transmission
• Secure password hashing and credential protection mechanisms
• Access controls that restrict internal access to personal data on a need-to-know basis
• Regular monitoring and auditing of systems to detect and prevent vulnerabilities
• Data minimization and retention policies to avoid unnecessary storage of personal information

Despite our efforts, no method of transmission over the internet or electronic storage is entirely secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

7. Your Rights and Choices

In accordance with applicable data protection laws such as the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), you have the right to:

• Access the personal data we hold about you
• Rectify inaccurate or outdated information
• Request deletion of your account and associated data
• Export your personal data in a portable format
• Withdraw consent for communications or specific data processing activities

To exercise any of these rights, please contact us at: hello@3dmotion.art. We may request verification of your identity before fulfilling certain requests, as required by law.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including service delivery, legal compliance, and business operations.

Active Accounts: Data is retained while your account remains active or as needed to provide services. Deleted Accounts: Upon account deletion, we may retain limited information (e.g., transaction records, payment metadata) to comply with legal obligations, resolve disputes, or enforce our agreements. Retention Limits: We apply data minimization principles and regularly review retention periods to ensure data is not kept longer than necessary.

Archiving & Anonymization: Where feasible, data may be anonymized or archived securely for statistical or legal purposes.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect, use, or store personal data from children under this age. If we become aware that personal information has been inadvertently collected from a child without verified parental consent, we will take steps to delete that information promptly.

Parents or legal guardians who believe that their child has provided us with personal data may contact us at hello@3dmotion.art to request its removal.

10. Updates to This Policy

We may revise this Privacy Policy periodically. Changes will be posted on this page and reflected by the "Last Updated" date above. Significant changes will be communicated where required.

11. Contact Us

If you have any questions or concerns, contact us at: hello@3dmotion.art